how long does it take to process my order?
orders are prepared within 1–2 business days. once your order ships, carrier transit time begins. some specialty or preorder items may have additional preparation or shipping dates noted directly on the product page.

which shipping carrier do you use?
orders are shipped through usps. available shipping options and estimated delivery times are shown at checkout. carrier delivery estimates are not guarantees and may be affected by holidays, weather, or other carrier delays.

do you ship internationally?
no. berry kissed bliss currently ships within the united states only.

how do i track my order?
once your order ships, you'll receive tracking information with your shipping confirmation. please allow time for the carrier to complete its first scan before tracking begins updating.

what if my package is lost or stolen?
once an order has been transferred to the shipping carrier, berry kissed bliss cannot guarantee delivery or assume responsibility for packages lost or stolen after confirmed carrier acceptance. if something doesn't look right with your tracking, contact the carrier first and email us if you need additional order information for your claim.

can i change or cancel my order?
email questions@berrykissedbliss.com as soon as possible. once an order has entered processing, we may not be able to cancel or modify it.

do you offer local pickup?
yes. local pickup is available for arizona customers in maricopa, arizona. choose local pickup at checkout when available and wait until you receive confirmation that your order is ready before arriving.

when can i pick up my regular order?
regular pickup is available monday through friday from 2–5:30pm and saturday from 10am–12pm.

how does the weekly cold brew drop work?
cold brew is available for local arizona residents. new cold brew orders open every sunday and can be placed sunday through thursday.

when is cold brew pickup?
cold brew pickup is available friday from 2–5:50pm and saturday from 10am–12pm.

what does “shop by intention” mean?
shop by intention helps you explore blends based on what you're looking to bring into your ritual, whether that's winding down, digestive support, everyday nourishment, or simply finding a flavor you love. it is a starting point for discovering products, not medical guidance or a promise of a specific health outcome.

how much tea is in a bag?
most loose leaf tea bags are approximately 2 oz, although size may vary by product. always check the individual product page for the exact net weight.

how many cups does one bag make?
the number of cups depends on the blend, serving size, and how strong you like your tea. most 2 oz loose leaf blends provide approximately 20–25 cups.

which teas contain caffeine?
teas made with black tea, green tea, white tea, oolong, pu-erh, or other leaves from camellia sinensis naturally contain caffeine. herbal infusions without true tea leaves are naturally caffeine free. check each product page for caffeine information specific to that blend.

are all of your teas herbal?
no. berry kissed bliss offers both herbal infusions and traditional teas made with camellia sinensis, including black and green teas.

are your teas organic?
we source ingredients thoughtfully from trusted suppliers, but not every tea or herb carries organic certification. when an ingredient is identified as organic on the product page, that designation applies to that specific ingredient.

do you sell single herbs?
yes. our herbs + botanicals collection includes individual herbs for customers who want to build their own herbal rituals and preparations.

are some teas seasonal?
yes. alongside our year-round blends, we release seasonal and small batch teas throughout the year. once a seasonal blend is gone, it may not return until its season comes around again.

how do i brew loose leaf tea?
follow the brewing instructions listed on the individual product page or package. water temperature, amount of tea, and steeping time vary depending on the type of tea or herbs in the blend.

can i re-steep my tea leaves?
many loose leaf teas can be steeped more than once. if the leaves still have aroma and flavor after your first cup, add fresh water and steep again, usually for a little longer than the first infusion.

can i make my tea iced?
yes. brew your tea according to its directions, then chill it or pour it over ice. when pouring directly over ice, brewing slightly stronger can help account for dilution.

can i cold brew my loose leaf tea?
many blends can be cold brewed, but preparation varies by tea. check the individual product page for cold brew directions when available.

how should i store loose leaf tea?
keep tea tightly sealed in a cool, dry place away from heat, moisture, direct sunlight, and strong odors.

how long does loose leaf tea stay fresh?
when stored properly, loose leaf tea is best enjoyed within 18–24 months for optimal freshness, aroma, and flavor.

what body care products do you offer?
our body care collection includes body oils, whipped body butter, cleansers, herbal bath soaks, body mist, aromatherapy roll ons, and other small batch body care made for everyday rituals.

what is the difference between body elixir and butter cloud cream?
body elixir is a lightweight botanical body oil with a silky finish, while butter cloud cream is a richer whipped body butter made to create a more substantial moisture-sealing layer on the skin. use either on its own or layer body elixir over butter cloud cream when you want additional moisture.

do you have options for sensitive skin?
select body care products are available in sensitive skin formulas. always review the full ingredient list before purchasing, especially if you have known sensitivities or allergies.

should i patch test body care products?
yes. everyone's skin responds differently, so patch testing is recommended when trying a new product. discontinue use if irritation occurs.

what home fragrance products do you offer?
berry kissed bliss offers soy wax melts, room + linen sprays, reed diffusers, car diffusers, diffuser burning oils, aromatic diffuser blends, incense, and fragrance accessories.

what is diffuser burning oil?
diffuser burning oil is a concentrated home fragrance oil designed for compatible oil burners and fragrance warmers. it is not an essential oil and should not be applied to the skin.

what is the difference between diffuser burning oil and aromatic diffuser blend?
diffuser burning oil is concentrated fragrance designed for compatible oil burners and warmers. aromatic diffuser blend is water based and designed for compatible electric water diffusers.

can i use home fragrance products on my skin?
no. products labeled for home, room, linen, automotive, diffuser, incense, or warmer use should not be applied to the skin.

what is the monthly tea ritual?
the monthly tea ritual is a berry kissed bliss tea subscription created for discovering a rotating tea blend and making a little more room for ritual in your month.

can i skip or pause my subscription?
yes. you can skip or pause your monthly tea ritual subscription.

can i swap my upcoming tea?
yes. you can swap your upcoming tea through your subscription options.

can i send my subscription to someone else?
yes. you can send your subscription to someone else.

when is the cutoff for subscription changes?
changes must be made by the 10th of the month to apply to that month's subscription.

what is the bliss circle?
the bliss circle is berry kissed bliss's free loyalty program. earn points when you shop, connect, and participate, then redeem those points for available rewards and savings.

does it cost anything to join?
no. the bliss circle is free to join.

can i earn referral rewards?
yes. the bliss circle includes referral rewards.

explore the bliss circle for current rewards, referral details, and ways to earn.

do you offer personalized herbal guidance?
yes. our personalized holistic assessment offers a more individualized starting point for exploring herbs and intentional rituals based on your routines, preferences, and personal goals.

explore the personalized holistic assessment.

what is the blend bar?
the blend bar is our hands-on creative experience where you get to make something completely your own. experiences include loose leaf tea blending, candle making, and eau de parfum. materials, tools, and guidance are included, and no previous experience is required.

can i book a private blend bar experience?
yes. private experiences are available for birthdays, bridal showers, workplace events, celebrations, and other gatherings.

do you offer public classes?
yes. public blend bar experiences are offered on select dates and require advance registration.

explore the blend bar for current experiences and available dates.

what if my order arrives damaged, broken, incorrect, or missing something?
email questions@berrykissedbliss.com within 48 hours of delivery with your order number, a description of the issue, and clear photos when applicable.

what if i find an insect or have a contamination concern?
email us within 30 days of delivery with your order number and photos, if possible. we'll review the concern carefully and help with the next step.

why are certain products final sale?
because many berry kissed bliss products are ingestible, used on the body, or made fresh in small batches, returned products cannot safely be placed back into inventory for another customer.

are berry kissed bliss teas and herbs medicine?
no. berry kissed bliss products are not intended to diagnose, treat, cure, or prevent disease and are not a substitute for individualized medical care.

what if i'm pregnant, breastfeeding, taking medication, or managing a medical condition?
herbal safety varies from one plant to another. review the warning provided on each individual product page and consult a qualified healthcare provider when appropriate.

can children use your herbal products?
consult a qualified healthcare provider before giving herbal products to children.

do you offer wholesale or stockist opportunities?
yes. berry kissed bliss works with retailers interested in carrying our teas, herbs, body care, home fragrance, and other offerings.

how do i inquire about wholesale?
email questions@berrykissedbliss.com with information about your business and the products you're interested in carrying.

how do i contact berry kissed bliss?
email questions@berrykissedbliss.com.

how quickly will i hear back?
please allow 24–48 hours for a response.

business hours:
monday–friday: 10am–6pm.
saturday: 10am–2pm.
sunday: closed.

regular pickup:
monday–friday: 2–5:30pm.
saturday: 10am–12pm.

cold brew pickup:
friday: 2–5:50pm.
saturday: 10am–12pm.